Global Service Jam Philadelphia 2019

Philadelphia, PA

March 29th - 31st, 2019


The Global Service Jam is a weekend-long service design excursion. All levels of expertise are welcome to join in the fun. The Jam brings our community together for 48-hours of service design doing. The excursion begins after work on Friday and continues into Sunday.

There’s no need for glossy presentations. Bring an open mind, creative curiosity, and a passion for problem solving. Our Jam Leaders and Coaches will give great advice, encouragement, and push each “Jammer” beyond their comfort zone.

Breakfast, coffee, and other refreshments will be provided. We would like to give a huge thank you to our partners at the City of Philadelphia's Innovation Lab and Navigate for their support in making this year’s Jam possible.

Check-in opens at 5pm on Friday and the Jam closes at 2pm Sunday.



So What Happens In A Jam?



03/29 5p - 9p

It begins at 5:00pm with registration and networking. Meet your local service design enthusiasts, form teams, and pick a starting point inspired by a secret global theme. We’ll wrap up day one at 9:00pm. It is a quick start but we will hit the ground running on Saturday morning.


03/30 9a - 9p

We jump back in by 9 am. We’ll go out into the real world to discover insights and use them to start building something new. The key is to talk less and make more. Breakfast and coffee will be provided with snacks throughout the day.


03/31 9a - 2p

The final day is a mad dash to the finish. Collaboration goes into overdrive as your team makes final tweaks to your service. By 2 pm you’ll be sharing your hard work with fellow Jammers around the world.


We will provide drinks on Friday, breakfast, coffee, and drinks on Saturday and Sunday. There will be gluten free and vegan options available. Please let contact us. Our jam will take place just a short walk from the Reading Terminal Market.

If your organization would like to sponsor a lunch or Dinner on Saturday night please email us.






Michelle Histand

Director, Independence Blue Cross

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Kyree Holmes

Founder, Onyx Valley


Eliza Pollack

A. Director , City of Philadelphia

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Annalicia Alvarez Geeter

Manager, Navigate


Drew Marshall

CEO/Principal, Primed Consulting


Brady Halligan

Manager, Navigate


Devika Menon

Service Designer, City of Philadelphia


Rich Ekelman

Manager, Navigate


Viraj Patwardhan

VP, Thomas Jefferson Hospital

Change our world from the cradle of liberty.

Our Jam is hosted by the City of Philadelphia’s Office of Innovation located in Center City. We are grateful for their generosity and support.

1401 JFK Blvd.
Philadelphia, PA, 19102




Please let us know if we can answer questions about our jam. We look forward to talking with you.

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